Customer Relationship Management- Executive
Job Responsibilities
- Act as the primary point of contact for customers and ensure prompt response to all inquiries and service requests.
- Coordinate with Sales, Design, Production, Dispatch, and Service teams to provide timely project updates to customers.
- Prepare and maintain order status reports, customer communication records, and follow-up schedules.
- Handle customer complaints, coordinate resolutions, and ensure timely closure of issues.
- Monitor order execution from order receipt to dispatch and keep customers informed of progress.
- Maintain accurate customer records, order details, and communication history in the CRM system.
- Collect customer feedback and work with internal teams to improve customer satisfaction.
- Ensure all customer documentation, reports, and correspondence are maintained accurately and on time.
- Build and maintain strong customer relationships to enhance trust, repeat business, and customer retention.
- Support management by preparing MIS reports, tracking customer satisfaction metrics, and identifying opportunities for service improvement.
